Frequently Asked Questions about Managed Web Hosting Services
Q: |
I lost my domain name account name and/or password, what do I do? |
A: |
For security reasons, please contact us immediately at (800) 763-1320. Once we have verified you are who you say you are, we will offer your the password. |
Q: |
Where are your Terms, Agreements and/or Service Policies? |
A: |
Please go to; http://www.webexpressportal.com/service-guide/terms-of-service/
The "Terms and Agreement" you are required to read are:
Managed Web Hosting Agreement
Domain Registration Terms & Agreement Domain Registration Rules Copyright Agreement |
Q: |
What are the Storage Space policies for the Managed Web Hosting products? |
A: |
We generally attempt to cap both email and web services to 1 Gigabyte. We start with an allowance of 100 Megabytes for your email services and than set the remainder for your website files. |
Q: |
How much Bandwidth do I recieve with my Managed Web Hosting Plan? |
A: |
Each website recieves up to 60 Gigabytes of bandwidth each month. Should your website go over this limit than we will charge your account $5.00 per Gigabyte for overage. |
Q: |
Why so much concern over Password Security? |
A: |
In the past we have found that many customers have chosen passwords which can be easily discovered by password crackers. With the increased problem of online identity stealing, we have taken the necessary steps to keep your private data safe. One of those necessary steps was to have complete control over which password will be used to utilize our services. We appreciate your understanding. |
Q: |
How do I access my WebMail? |
A: |
Type in any browser: mail.YourDomain.com |
Q: |
How do you process our Payments? |
A: |
When you purchase a product through WebExpressPortal we will set up an anniversary day of the month for you. Generally the anniversary day is the day you purchased the product. Depending on which product you purchased, your credit card will be automatically billed weekly, monthly or, yearly on that anniversary day.
You may access your invoices at anytime by going to; https://billing.webexpressportal.com/ |
Q: |
What is your Pricing Guide for the "Managed Web Hosting" plans? |
A: |
We offer you a phenomenal price break on all of our "Managed Web Hosting" plans. We go a step further by offering you hourly allowances at very low monthly prices. Meaning, you can ask for a advanced script, page(s), custom artwork at no additional charge, as long as the work falls within your hour(ly) alotment each month.
To stay within your hour(ly) window each month, here are some general guidelines:
Try to prioritize your requests each month. You can always split up your requests. Remember, any time used over your monthly charge will be charged at a 50% discount. We will never work over your time alotment without your approval.
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Q: |
Can I switch Plans whenever I need more hours? |
A: |
You can switch plans as often as you wish, as long as there is at least (3) months between each change.
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